The Customer Care module is designed to provide customer
details at the fingertips of the Service helpdesk. Its user-friendly,
customizable interface is one of its major strengths
Some of NewVista's core features available through the Customer
Care module are:
- Configurable billing options
- Special rates which override a customer's
plan
- Cost centers for services
- Service identification tags (e.g.
John's extension)
- Invoice display options configurable
for each customer
- Seamless fixed telephone service
provisioning and management with major telecommunications
carriers such as Telstra, Optus, AAPT, MCI, RSL
- Quick and easy access to current
service status'
- Management and tracking of hardware,
site jobs
- Answering and tracking customer enquiries
- Complaint and dispute management
- Tracking of payments and full ledger
activity
- Instant access to invoice images
- Ability to manage reward programs
- And more...
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